Frequently ask questions:

 

A Note From the Cocoacentric Team:

Our products ship from our small San Francisco studio where we lovingly design your pieces. In an effort to protect our wonderful, small team ship twice per week. If you need something sooner, please send us a message: shop@cocoacentric.com.

We offer curbside pick-up select pick up at check-out.

 

Shipment, Orders and Returns

  • Please allow 3-5 days for merchandise to be prepared & shipped.  Custom order require 7-10 days to ship

    Standard Shipping 5-7 business days Flat Rate $8.00  
    2 Day Shipping Priority Flat Rate $12.00 Free Shipping Orders $100 or more 

    We offer curbside pick up or delivery option for an additional fee. If you require expedited drop-off please contact us: shop@cocoacentric.com

    *Please allow 10-14 days for wholesale orders to be shipped

    *We do not currently ship internationally

  • Once your order is shipped, you will receive a confirmation email that includes a tracking number. If you have not received this email please check your spam or junk email. If still nothing feel free to contact shop@cocoacentric.com check on the status of your order.

  • If you need to cancel or change your order, please notify shop@cocoacentric.com before 3pm PST on the date in which the order was placed. Kindly note that once you receive your final confirmation email with tracking information, we may not be able to change your order.

  • Shop with confidence: We allow merchandise to be returned or exchanged FREE within 14 days of purchase for a full refund. We do not offer price adjustments on promotions or sale items. To initiate an exchange/return please email cocoa@cocoacentric.com. We stand-by our quality and craftsmanship of our merchandise. ALL SALE ITEMS ARE FINAL SALE *unless items arrive damaged or defective.

    Please Include: ORDER NUMBER# NAME ON ORDER REASON FOR RETURN

    We accept returns of all non-final sale product, see “Returns” section above for more information.

  • Yes! To have your purchase gift-wrapped, check the “This Is A Gift” box when viewing your cart at checkout. A blank field will appear below where you can enter a personalized note for us to include with the gift, if you would like.

  • We accept returns of all non-final sale product, see “Returns” section above for more information.

  • We are very sorry about this! Please contact us right away at shop@cocoacentric.com

  • Please contact us at shop@cocoacentric.com if you do not receive your package after a reasonable period of time. COCOACENTRIC is not responsible for packages once they have been consigned to a carrier for delivery to your shipping address. However, we would be happy to contact the carrier to inquire after your package.

  • COCOACENTRIC products are handcrafted and curated from the finest materials. Any inconsistencies in the components are natural characteristics of the materials and should not be considered defects.

jewelry Care

  • Need tips on how to care for your jewelry? CLICK HERE:

  • We use waterproof and tarnish free PVD 18 K Gold Plated Stainless Steel as well as recycled brass, resin, as well as 925 Sterling Silver

collaboration

  • For collaboration, press and partnership inquiries please email us: cocoa@cocoacentric.com

  • Please check our Popup Calendar & follow us on Social media for upcoming events.

  • For press and feature inquiries please email us: cocoa@cocoacentric.com